FAQs

How long does it take for the order to arrive once my order is placed?

Typically, orders placed before 4 pm Central Standard Time are shipped the next business day. We are based in Chicago, Illinois. Depending on where you are located in the U.S., the order should arrive within 3 to 5 business days. 

 

Does RTL ship outside of the U.S?

Unfortunately, we do not ship outside of the U.S. at this time.

 

Does RTL ship to APO, FPO, or P.O. Boxes?

Sorry, we do not ship to APO, FPO, or P.O. Boxes. 

 

Do you ship to rural areas?

If the United States Postal Service does not deliver to your location, we cannot ship your order. If you place an order with an address that the United States Postal Service does not ship to, we cannot be responsible for your order and will not refund or replace your order. If you are not sure if the US Postal Service ships to your rural address, please contact your local Post Office for verification.

 

I am not pleased with my order, what now?

RTL inspects each item before it is shipped and guarantees the integrity of each item. We do not offer refunds. You may exchange

merchandise within 7 days of receipt of purchase long as the item(s) have tags attached and haven’t been worn. If you have an issue, we encourage you to fill out the contact us form with your order number as per your confirmation email and identify the issue. 

 

Does RTL ship everyday?

We ship orders Monday-Friday until 4 pm.

header.section-header.text-center h1 { display: none; }